Frequently Asked Questions

Everything you need to know about shopping with RAGTAG GLOBAL.

Are the items on RAGTAG GLOBAL authentic?

Yes, every item undergoes a rigorous multi-point inspection by our professional authenticators to ensure 100% authenticity before being listed.

What is the condition of the pre-owned items?

We use a standardized grading system ranging from 'S' (New/Unused) to 'C' (Visible signs of wear). Detailed condition notes and photos are provided on each product page.

Do you offer international shipping?

We ship worldwide using premium carriers like DHL and FedEx. Shipping costs and delivery times vary by destination and are calculated at checkout.

What is your return policy?

Due to the unique nature of pre-owned fashion, all sales are generally final. However, if an item is significantly not as described, please contact our support team within 48 hours of delivery.

How often do you add new arrivals?

Our inventory is updated daily with curated pieces from top luxury and designer brands, so we recommend checking our 'New Arrivals' section frequently.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.